3TEK Systems technical support
Service Level Agreement
Service Level Agreements (SLAs) represent our promise to deal with your IT issues and requests within a given time frame.
What we do/ hours of cover:
- While many clients have extended and out-of-hours of support, our standard cover runs from 7:30 am to 6:30 pm, from Monday to Friday, but excluding public holidays for Curacao, Bonaire, Aruba or Sint Maarten.
- Our monitoring service runs 24×7 and major issues are dealt with accordingly by our out-of-hours incident team.
- Our SLA timers run only during your agreed hours of cover.
- Our monitoring runs 24x7x365 regardless of your cover, so you can elect to increase cover for critical systems if you wish.
For more information contact us: firstname.lastname@example.org
Remote IT Support
At 3TEK Systems we help you take your business tech support to the next level. Our technicians can solve many of your IT issues using remote access tools.
Using these tools 3TEK Systems technicians can:
- Access a specific desktop, laptop, or server
- Manage files on the computer or server
- Update server software
- Run diagnostic and maintenance programs
- Train end users on new software and protocols
You can submit a ticket to our service desk by visiting support.3teksystems.com or send an email to: email@example.com